1. Introduction
Welcome to Wondar ("we," "our," or "us"). Wondar is a marketplace platform that connects clients with creative professionals including hairstylists, makeup artists, photographers, nail technicians, and other service providers for on-demand services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform"). By using Wondar, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information (Clients)
When you register as a client, we collect:
- Name, email address, and phone number
- Profile photo (optional)
- Location data (to find nearby creatives)
- Payment information (processed securely via Stripe—we do not store card details)
- Booking history and preferences
- Device information and push notification tokens
Personal Information (Creatives/Service Providers)
When you register as a creative, we additionally collect:
- Business name and description
- Profile and portfolio photos
- Work address and service locations
- Government-issued ID (for verification purposes)
- Bank account details (for payouts via Stripe Connect)
- Service offerings, pricing, and availability
- Reviews and ratings received
Automatically Collected Information
We automatically collect certain information when you use our Platform:
- Device type, operating system, and version
- IP address and general location
- App usage analytics and interactions
- Crash reports and performance data
3. How We Use Your Information
We use the information we collect to:
- Facilitate bookings between clients and creatives
- Process payments and payouts securely
- Send booking confirmations, reminders, and notifications
- Improve and personalize our services
- Provide customer support
- Verify creative identities and credentials
- Prevent fraud and ensure platform safety
- Send marketing communications (with your consent)
- Comply with legal obligations
4. Information Sharing
We may share your information in the following circumstances:
With Other Users
Limited profile information (such as name, photo, and reviews) is visible to other users to facilitate bookings and build trust in the marketplace.
With Service Providers
- Stripe: For secure payment processing
- Cloud Services: For hosting and data storage
- Analytics Providers: For app improvement
Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property.
We do NOT sell your personal data to third parties.
5. Data Security
We implement appropriate security measures to protect your information:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication with password hashing
- Regular security audits and vulnerability assessments
- Stripe handles all payment data (PCI-DSS compliant)
- Access controls and employee training
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Opt-out: Unsubscribe from marketing communications
- Export: Download your data in a portable format
- Restriction: Limit how we process your data
To exercise these rights, contact us at privacy@wondarapp.com.
7. Data Retention
We retain your information as follows:
- Account data is kept while your account is active
- Upon account deletion request, data is removed within 30 days
- Some data may be retained longer for legal, tax, or audit purposes
- Aggregated, anonymized data may be retained indefinitely for analytics
9. Children's Privacy
Wondar is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our Platform
- Sending an email notification
- Displaying an in-app notification
Your continued use of Wondar after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:
- Email: privacy@wondarapp.com
- General Support: support@wondarapp.com
We will respond to your request within 30 days.